The Help menu provides access to online help and the Intelligence Hub. You can also quickly identify your product version.
- Choose from the following options:
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If You Want To
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Then
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access help files for the Editor
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- Press the drop-down arrow to the right of the help icon in the Editor.
- Select .
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access the Intelligence Hub
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- Press the drop-down arrow to the right of the help icon in the Editor.
- Select .
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view the Editor version
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- Press the drop-down arrow to the right of the help icon in the Editor.
- Select .
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Generating Support Files
Generate files and logs that you can send to support for review in a ticket and troubleshooting purposes, if necessary.
- Press the drop-down arrow to the right of the help icon in the Editor.
- Select .
- Select one or more of the following checkboxes to capture detailed troubleshooting information in a zip file to send to support for troubleshooting:
- Application configuration files
- Computer configuration
- Application logs
- Version information
- Include active file and/or Template
- Press Create File to create the zip file. The filename is prefaced with 'SysInfo_', and the file is stored on the computer desktop.